Baker Electric Solar Energy

Our Capabilities

AI, Salesforce, Data & AI and Customer Experience Modernization designed to automate processes, integrate digital ecosystems and turn data into measurable business outcomes.

Services

Strategy, Managed Services, Advisory and Implementation to plan, operate and evolve digital platforms with performance, security and sustainable growth.

Industries

Industry-focused digital solutions for Finance, Healthcare, Retail, Education and Technology, enhancing efficiency, connection and customer experience across channels.

We have the right solution for you.

Our Capabilities

Solutions

AI, Salesforce, Data & AI and Customer Experience Modernization designed to automate processes, integrate digital ecosystems and turn data into measurable business outcomes.

Services

Strategy, Managed Services, Advisory and Implementation to plan, operate and evolve digital platforms with performance, security and sustainable growth.

Industries

Industry-focused digital solutions for Finance, Healthcare, Retail, Education and Technology, enhancing efficiency, connection and customer experience across channels.

We have the right solution for you.

Baker Electric Solar Energy

Services

Customization
Integration
Project Management Optimization

Platforms

Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce CPQ

Reduce time on scheduling.

Baker Electric, a leading provider of electrical contracting services, sought to leverage Salesforce to improve its project management, customer service, and sales processes. The initiative aimed to streamline operations, enhance customer interactions, and improve quoting accuracy for complex electrical projects.

Our challenge

Make the communications easier for each case scenario.

Customizing Sales Cloud for improved sales operations, integrating Service Cloud for enhanced customer service, and implementing Salesforce CPQ for accurate project quoting presented significant challenges. The project required tailored solutions to meet the specific needs of the electrical contracting industry and Baker Electric’s operational requirements.

The Result

Automation system delivering better experiences.

Salesforce solutions delivered substantial benefits for Baker Electric:
Sales Cloud provided a comprehensive platform for managing sales operations, enhancing visibility into project pipelines and customer interactions.
Service Cloud improved customer service capabilities, leading to higher customer satisfaction and retention.
Service Cloud improved customer service capabilities, leading to higher customer satisfaction and retention.
The project significantly improved Baker Electric’s operational efficiency, customer engagement, and project management capabilities, reinforcing its commitment to delivering high-quality electrical contracting services.