Banfield Pet Hospital

Our Capabilities

AI, Salesforce, Data & AI and Customer Experience Modernization designed to automate processes, integrate digital ecosystems and turn data into measurable business outcomes.

Services

Strategy, Managed Services, Advisory and Implementation to plan, operate and evolve digital platforms with performance, security and sustainable growth.

Industries

Industry-focused digital solutions for Finance, Healthcare, Retail, Education and Technology, enhancing efficiency, connection and customer experience across channels.

We have the right solution for you.

Our Capabilities

Solutions

AI, Salesforce, Data & AI and Customer Experience Modernization designed to automate processes, integrate digital ecosystems and turn data into measurable business outcomes.

Services

Strategy, Managed Services, Advisory and Implementation to plan, operate and evolve digital platforms with performance, security and sustainable growth.

Industries

Industry-focused digital solutions for Finance, Healthcare, Retail, Education and Technology, enhancing efficiency, connection and customer experience across channels.

We have the right solution for you.

Banfield Pet Hospital

Services

Customization
Integration
Patient and Client Engagement

Platforms

Salesforce Health Cloud
Salesforce Service Cloud
Salesforce Marketing Cloud

Empowering Your Salesforce Success with Expertise and Innovation.

Banfield Pet Hospital aimed to enhance its veterinary services and client engagement through Salesforce. The initiative sought to streamline patient (pet) information management, improve client service, and implement personalized communication strategies to promote pet health and wellness.

Our challenge

Technical restructuring based on a new form of understanding.

Integrating Health Cloud for comprehensive management of pet health records and customizing Service and Marketing Cloud for improved client communication and service presented unique challenges. The project required innovative solutions to cater to the specific needs of veterinary care and client engagement.

The Result

The Salesforce integration yielded transformative outcomes:

Health Cloud enabled a holistic view of pet health records, facilitating personalized and efficient veterinary care.
Service Cloud enhanced client support, improving appointment scheduling, follow-ups, and overall client satisfaction.
Marketing Cloud allowed for targeted health and wellness campaigns, increasing client engagement and promoting preventive care.
The project significantly improved Banfield Pet Hospital’s client and patient (pet) care experience, reinforcing its commitment to high-quality veterinary services and pet health education.