Optum/United Health Group

Our Capabilities

AI, Salesforce, Data & AI and Customer Experience Modernization designed to automate processes, integrate digital ecosystems and turn data into measurable business outcomes.

Services

Strategy, Managed Services, Advisory and Implementation to plan, operate and evolve digital platforms with performance, security and sustainable growth.

Industries

Industry-focused digital solutions for Finance, Healthcare, Retail, Education and Technology, enhancing efficiency, connection and customer experience across channels.

We have the right solution for you.

Our Capabilities

Solutions

AI, Salesforce, Data & AI and Customer Experience Modernization designed to automate processes, integrate digital ecosystems and turn data into measurable business outcomes.

Services

Strategy, Managed Services, Advisory and Implementation to plan, operate and evolve digital platforms with performance, security and sustainable growth.

Industries

Industry-focused digital solutions for Finance, Healthcare, Retail, Education and Technology, enhancing efficiency, connection and customer experience across channels.

We have the right solution for you.

Optum/United Health Group

Services

Customization
Integration
Healthcare Services Optimization

Platforms

Salesforce Health Cloud
Salesforce Service Cloud
Salesforce Marketing Cloud

Upgrading Systems

Optum, part of UnitedHealth Group, embarked on a Salesforce project to enhance its healthcare services, patient engagement, and operational efficiency. The goal was to leverage Salesforce’s capabilities to provide a more integrated healthcare experience, improve patient care, and streamline healthcare management processes.

Our challenge

Revolutionizing house call services with Salesforce.

Integrating Health Cloud for comprehensive healthcare management and customizing Service and Marketing Cloud for patient engagement and communication presented complex challenges. The project required a deep understanding of the healthcare industry’s needs, patient care protocols, and data security regulations.

The Result

A perfect way to solve issues.

The Salesforce implementation achieved significant advancements for Optum/United Health:
Health Cloud enabled a unified healthcare management system, facilitating better patient care coordination and management.
Service Cloud improved patient and provider communication, enhancing the overall healthcare experience.
Marketing Cloud allowed for personalized healthcare campaigns, improving patient engagement and promoting health awareness.
The project significantly enhanced Optum/United Health’s healthcare delivery and operational efficiencies, showcasing its commitment to providing high-quality, integrated healthcare services.