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Texas Health Resources

Services

  • Customization
  • Integration
  • Automation

Platforms

  • Field Service Lightning
  • Sales Cloud
  • Service Cloud
  • Financial Services Cloud

Taking care for any stage of life.

Texas Health Resources, a faith-based, nonprofit health system, aimed to enhance patient care and operational efficiency through Salesforce. The project’s goals included improving patient engagement, streamlining healthcare service delivery, and personalizing patient communication across its extensive network in North Texas.

Our challenge

Renewing a workflow.

Integrating Salesforce Health Cloud to consolidate patient information from various touchpoints presented a complex challenge. Customizing Service and Marketing Cloud to facilitate seamless patient communication and support, while maintaining the highest standards of patient confidentiality and care, required a thoughtful and comprehensive approach.

The Result

Tracking every step.

  • The Salesforce implementation achieved remarkable improvements for Texas Health Resources:

     

  • Health Cloud provided a unified view of patient data, enabling personalized and efficient healthcare services.

     

  • Service Cloud enhanced patient support mechanisms, significantly improving patient satisfaction and trust.

     

  • Marketing Cloud allowed for targeted health communication campaigns, increasing patient engagement and promoting preventive healthcare.

     

  • technology for enhancing patient care, leading to improved health outcomes and operational efficiencies across the health system.